Credit Control Skills Improvement
Duration: 1 Day
Designed for:
Practising Credit Controllers who are either new to credit control and wish to learn the basic skills, or who have already acquired the basics and wish to progress to a more advanced level. The content will be structured accordingly.
Objectives
To provide an understanding of the context within which the credit control function operates, and to improve specific skills relevant to the credit controller’s role.
Content:
The learning methods will be: PowerPoint presentation, discussion, case studies/ role play exercises and quizzes. The content can be structured to include any of the following areas:
The Purpose of Credit Control
- Why is credit given
- The importance of cashflow and the prevention of bad debts
- Customer service
Contracts
- Offer and acceptance
- Due date, and terms and conditions explained
Debtors
- Identification of various legal entities
- New debtor application form, debtor data system and debtor monitoring
Credit Control & Telephone Technique
- Collections timetable
- Assigned debts, collection letters and telephone calls
- Speaking to the right person and what you should be saying
- Assertiveness and different levels of call
Collecting Difficult Debts & Query Management
- Payment plans, query handling
- Can’t pay or won’t pay? Legal remedies
- Query management – capturing the information and resolution
Measuring Performance and Setting Targets
Booking information
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and training solutions or call 020 7242 1012.